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We are hiring!

Work For Smile Foodbank Manager


Job Description

We’re looking for a dynamic and organised Foodbank Manager to co-ordinate our team of volunteers in the collection and distribution of donated food. This is an exciting and challenging job opportunity to manage and lead a committed group of local volunteers as we seek to alleviate hunger, restore dignity and offer hope to local people in crisis.


You will work to reduce dependency on foodbanks by supporting people to get their life back on track through advice and referrals to the correct agencies that could help with the wider issues affecting them, you will track and monitor the progress of every individual referral.

The role: Work For Smile Aid Foodbank Manager

Permanent Post: 12-month contract, 1-month initial probationary period

Start date: Immediately 

Duration: 48 Weeks

Hours: Pro-rata full time, 24 hours (over 3 days)

Salary: £23,868 per year

Location: 4 Mitre Rd, Longsight, Manchester, M13 0NU

Desirable: Car driver and access to own vehicle

Job Role

Managing and supporting the activity of the foodbank requires significant effort, more than can be sustained solely by volunteers. To meet the growing needs this new role will coordinate and lead existing volunteers, recruit new ones, increase our food donations and referral partners. 


We're looking for someone who can work approximately 24 hours a week. These hours need to be spread across 3 days of the week. Not all the hours will be running the foodbank, we want you to get out into the community build new relationships and talk about our wonderful work. We're passionate about ensuring our roles fit into family life.


Service users will be interviewed and assessed to ascertain their circumstances and identify the appropriate support requirements, they will then be signposted accordingly. You will then be required to monitor and record the progress of service users which will formulate the end of project analysis.


In addition, in order to continue the project, you will be required to identify and apply for funding.

Purpose of the Role:

To manage the day-to-day running of Work for Smile Foodbank and the recruitment of local volunteers and to identify and apply for funding. To build key networks and local partnerships. The successful candidate will report to the organisation director.

Key Duties and Responsibilities


  1. Ensure the ongoing work of the foodbank by regular liaison with:


  • Current and potential donors of food (such as supermarkets, schools, places of worship, businesses, local people etc)

  • Current & potential referral partners

  • Statutory and voluntary agencies across Manchester

  • Foodbank projects in other areas


  1. Oversee the day to day running and management of all foodbank processes including:


  • Timely monitoring and responding to all queries and requests via phone, email, Facebook etc.

  • Delegation and supervision of duties as appropriate to volunteers

  • Ensuring that all financial /auditing processes are being followed correctly and consistently

  • Ensure the effective implementation of all the foodbanks local policies and procedures; (such as the referral system, health & safety, safeguarding etc.)

  • To ensure all user data and referral partners’ data on the database is keep accurate and updated regularly.  

  • Researching and preparing documents which are designed to help our organisation win the right to receive project funding and to achieve our funding targets.



  1. The recruitment, training and managing/supporting of foodbank volunteers: 


  • Coordinate the volunteer team at the Foodbank centre to ensure the smooth running of the foodbank sessions

  • Organise the volunteer rota and flag up and address any shortages

  • Train volunteers to undertake responsibilities within the foodbank




  • Develop and maintain suitable signposting resources to assist volunteers in pointing clients to other local agencies for further support

  • Facilitate a brief team meeting for foodbank volunteers at the beginning and end of every Foodbank centre session.

  • Attend team meeting every two weeks to review and discuss progress

  • Responsible for all volunteer applications and inductions

  • Liaise other volunteer teams and networks to find ways in which they can help Foodbank


  1. Public relations and the development of the Work For Smile foodbank by:


  • Being the ‘public face’ of the foodbank and the main point of contact

  • Establishing and nurturing relationships/engagement with partner agencies

  • Building new referral partners across Manchester 

  • Promoting the foodbank to businesses to attract corporate volunteers 

  • Managing corporate volunteer days/events 

  • Being proactive in using local events and media as appropriate to both promote awareness and the public profile of Work for Smile’s in a positive way

  • Identifying possible areas of unmet need and work to work out possible solutions

  • Collecting volunteer and user feedback through case studies, videography etc


  1. Social media:


  • Supporting Work for Smile’s social media accounts - Facebook, Twitter and Instagram

  • Creating monthly shopping lists to drive food donations and posting across Work for Smile’s social media platforms

  • Uploading volunteer and user stories, pictures and videos across Work for Smile’s social media accounts each week

Desired Attributes

Good knowledge of the local area and community.



Self-motivated and an ability to work independently with minimum supervision.



Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need or who are marginalised within our community.



A non-judgmental and positive attitude towards people who are in need.



A flexible approach to working hours (some weekend and evening work will be required).



An awareness and interest in current social/political issues that may affect our client group and the work of the foodbank.



Experience of working in the voluntary sector and with public sector agencies.



Previous project management experience.



Experience of preparing documents used to apply for funding and completing applications for funding.




Strong understanding and use of Microsoft One Drive and GoogleDrive packages.



Strong MS Office Packages (Word, Excel, Publisher, Powerpoint) and using MS Outlook for emails and requesting meeting/appointments.



An ability to record/collate information and interpret statistical data.



Ability to create formulas/sums and multiple worksheets using MS Excel.




Ability to communicate effectively both in formal and informal settings.



Empathy and an ability to work with a diverse range of people in an inclusive and proactive way.



Exceptional organisational skills, including planning workshops or events.



Ability to prioritise workloads and manage multiple tasks.



The ability to think creatively and problem solve independently.




The ability to communicate with and empower volunteers, colleagues, apprentices to be effective in their roles — experience with volunteers preferable.



Ability to lead, motivate, train & support volunteers.



Experience of managing people and the recruitment/training of volunteers.




Creating posts for social media accounts like Twitter/Instagram/Facebook

Application process:

A cover letter outlining why you are interested in this role and what you would bring to the charity along with your CV, should be sent to with Work For Smile Foodbank Manager in the subject line by deadline 12th September 2022.


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